Refund Policy

Last Updated: June 2026

At Cieco Eyewear, we strive to provide high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, you may exercise your right of withdrawal and return your order as described below.

1. Right of Withdrawal

If you are a consumer residing within the European Union, Cieco Eyewear offers you a 30-day withdrawal period from the date you receive your order.

This extended 30-day period is provided in addition to your statutory consumer rights.

You may withdraw from your purchase within 30 days of receiving your order, without providing any reason.

To exercise this right, please contact us within the 30-day period at:

info@ciecoeyewear.com

Once you have notified us of your decision to withdraw, you will have an additional 30 days to return the product.

2. Return Conditions

To qualify for a full refund, the product should:

Be unused and undamaged, except for reasonable inspection;
Be returned in its original condition;
Include all original accessories;
Be returned in its original packaging whenever reasonably possible.

Customers are entitled to inspect and evaluate products as they would in a physical retail store.

If a product has been handled or used beyond what is necessary to establish its nature, characteristics, and functionality, Cieco Eyewear reserves the right, where permitted by applicable law, to reduce the refund amount to reflect any resulting loss in value.

3. Return Procedure

To initiate a return, please contact:

info@ciecoeyewear.com

Please include:

Full name;
Order number;
Email address used for the order;
Reason for return (optional).

Once your return request has been received, you will receive detailed return instructions.

We recommend contacting us before sending your return so that we can provide the correct return address and instructions.

Failure to request return instructions in advance does not affect any mandatory statutory withdrawal rights you may have.

4. Return Shipping Costs

Return shipping costs for change-of-mind returns are the responsibility of the customer, unless otherwise required by applicable law.

Cieco Eyewear will cover reasonable return shipping costs if:

An incorrect product was delivered;
The product arrived defective;
The product arrived damaged; or
The issue resulted from an error on our part.

We strongly recommend using a tracked shipping service.

Customers are responsible for taking reasonable steps to ensure that returned products are securely packaged.

5. Damaged or Incorrect Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at:

info@ciecoeyewear.com

Where reasonably possible, please include photographs of:

The product;
The packaging;
Any visible damage.

We will review the matter and provide an appropriate solution in accordance with applicable consumer protection laws.

We recommend reporting visible shipping damage within 48 hours of delivery so that we can investigate the matter efficiently.

However, failure to report an issue within 48 hours does not affect any mandatory statutory rights you may have in relation to defective or non-conforming products.

6. Non-Returnable Items

The right to return may not apply to products that are excluded under applicable law, including:

Personalized products;
Custom-made products produced according to the customer's specifications;
Gift cards, where applicable and permitted by law; or
Other products for which a statutory exception to the right of withdrawal applies.

Products damaged through misuse, negligence, or handling beyond what is reasonably necessary for inspection may be subject to a reduction in the refund amount where permitted by law.

These exclusions do not affect statutory rights relating to defective, damaged, incorrectly supplied, or non-conforming products.

7. Refunds

Once a return has been received, we may inspect the returned product to determine its condition.

Following a valid withdrawal, we will refund all payments that are required to be refunded under applicable law.

For EU consumers, this generally includes the purchase price and, where required by law, the cost of the least expensive standard delivery method offered for the original order.

Refunds will be made without undue delay and no later than 14 days after we have been informed of your decision to withdraw.

Where permitted by applicable law, we may withhold the refund until:

We have received the returned product; or
You have provided valid proof that the product has been returned,

whichever occurs first.

Refunds will normally be issued to the original payment method used for the purchase unless otherwise agreed.

Cieco Eyewear reserves the right, where permitted by applicable law, to deduct any loss in value resulting from handling or use beyond what is necessary to establish the nature, characteristics, and functionality of the product.

8. Exchanges

Cieco Eyewear does not currently offer direct exchanges.

If you wish to purchase a different model, style, size, or color, please return the original item in accordance with this Return Policy and place a new order.

9. Liability for Return Shipments

Customers are responsible for ensuring that returned products are packaged appropriately and sent to the return address provided by Cieco Eyewear.

We strongly recommend using an insured and trackable shipping service.

Where permitted by applicable law, Cieco Eyewear cannot be held responsible for a return shipment that is lost or damaged before it reaches us where the customer selected and arranged the return carrier independently.

This provision does not limit any mandatory consumer rights.